Associate Operations

2 days ago

Bengaluru Karnataka, India Teachmint Full time

**About Teachmint**:
At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction.

We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact—your work here directly shapes the future of education.

If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us.

**Job Summary**:
We're seeking an organized and detail-oriented Operations Associate to manage our Authorized Service Partners and oversee the installation of Interactive Intelligent Panel (IIP) devices across various locations. As an Operations Associate, you'll play a critical role in ensuring seamless installation processes, maintaining high service quality, and driving operational efficiency.

**Key Responsibilities**:

- Service Partner Management: Manage Authorized Service Partners responsible for the installation of IIP (Interactive Intelligent Panel) devices across different locations. This includes:

- Onboarding and training new partners as per SOPs
- Scheduling and coordinating installations based on customer readiness and delivery timelines
- Ensuring adherence to service quality, timelines, and installation standards
- Monitoring partner performance and resolving any on-ground issues or escalations promptly
- Conducting regular performance reviews and feedback sessions with partners to drive continuous improvement
- Data Tracking & Reporting: Maintain accurate records of all installation activities. Generate daily/weekly reports using G-sheets to track key metrics such as completion rates, SLA adherence, and pending tasks.
- Customer Coordination: Engage directly with customers to ensure site readiness before installations. Share pre-installation checklists and guide them through the process to avoid delays.
- Scaling Operations: Support efforts to expand and streamline installation coverage across regions by identifying new partners and improving existing partner capacity and efficiency

**Requirements**:

- 1-2 years of experience in operations, logistics, or a similar field
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Google Sheets and other productivity tools

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