Telehealth Operations Associate

22 hours ago


Bengaluru Karnataka, India Plum Benefits Full time

**About the Role**:We’re looking for a detail-oriented and proactive **Telehealth Operations Associate** to join our Health & Wellness team. You’ll play a key role in ensuring smooth day-to-day operations of our telehealth services—connecting patients with doctors, managing schedules, coordinating with vendors, and supporting internal teams.

**Key Responsibilities**:

- Manage daily operations of telehealth services end-to-end
- Coordinate with doctors, clinics, and vendors to ensure timely consultations
- Monitor appointments, resolve operational issues, and ensure a seamless patient experience
- Track service metrics and share regular performance reports
- Collaborate with internal teams (tech, customer success, product) to improve workflows
- Respond to escalations and provide timely resolutions
- Support new initiatives and pilots under telehealth

**What We’re Looking For**:

- 1-3 years of experience in healthcare/operations/telehealth coordination
- Strong communication and coordination skills
- Proficiency in tools like Google Sheets, Excel, or basic dashboards
- A problem-solver with attention to detail and a customer-first mindset
- Ability to work in a fast-paced, cross-functional environment



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