AI Operations Associate

Associate / Sr. Associate

About the Team
The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you're passionate about AI, building strong partnerships, and creating impactful change, this is the team for you
About the Role
Are you passionate about technology and eager to jumpstart your career in the exciting world of AI? We're looking for a dynamic Associate to join our team and play a key role in improving operations within our Voice AI Charter using cutting-edge AI tools. This is your chance to gain hands-on experience in operational excellence and AI-driven innovation while growing your skills in a fast-paced, collaborative environment.
What You'll Do

• Immersing in AI Tools: Dive into AI technologies and assist in creating smart workflows and automated solutions that make Voice AI operations more efficient and Personalized.
• Problem Discovery: Continuous problem discovery of Voice AI services through call listening, gathering data, and extract actionable insights to drive continuous service improvement.
• Design Frameworks: Help design and implement audit methodologies to assess the quality and performance of Voice AI & Human interactions.
• Connect the Dots: Develop feedback loops that link findings and operational performance to identify areas for enhancements.
• Collaborate & Innovate: Work alongside product, tech, and operations teams to suggest new ideas and improve Voice AI tools based on audit insights and operational feedback.
• Grow Your Career: Gain exposure to emerging AI trends and practical applications in Voice AI — building a strong foundation for your future.

What you will need

• A recent graduate from NIT or a similar top-tier technical institute, with 1-3 years experience in operations or related fields.
• Curious and excited about AI and how it can transform Voice AI operations and business processes
• Analytical thinker who enjoys designing frameworks, conducting audits, and deriving insights for process improvements.
• Energetic, eager to learn, and ready to take on new challenges.
• A great communicator who enjoys working in teams and sharing ideas.

About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.
Our Mission
Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.
We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho's large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.
Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India's e-commerce ecosystem.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.
Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like "Problem First Mindset," "Listen or Die," our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.
We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.
To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.
Know more about Meesho here :

Experience LevelMid Level

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