Associate, IT Service Desk

2 days ago


Hyderabad Telangana, India Parexel Full time

Open minded and ready to learn and absorb things.
- Excellent interpersonal, verbal, and written communication skills
- Excellent problem-solving skills
- Customer focused approach to work; excellent customer service skills
- Experience in working with Incident / Service Requests.
- Basic experience in desktop support and operations, including PC and User support
- Basic experience in troubleshooting PC OS, Software, and PC accessories
- Ability to handle multiple tasks concurrently.
- Windows 2008/2012 knowledge, understanding of active directory, basic knowledge ITSD tools like remote software, software installation services etc.
- Basic Knowledge of ITIL processes like Major incidents, Problem and Change.
- Strong verbal and written communication skills required. Ability to effectively communicate with all levels of personnel.
- Must work well in a team environment.


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