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Front Office Associate

2 weeks ago

Madhapur Hyderabad Telangana, India Logic Planet IT Service Pvt Ltd Full time

**Job Title**: Front Office Associate

**Location**: Madhapur

**Reports to**: Front Office Manager

**Job Summary**: The Front Office Associate is the first point of contact for guests and clients, responsible for providing exceptional customer service and ensuring a smooth front office operation. This role involves managing inquiries, coordinating reservations, and maintaining the overall guest experience.

**Key Responsibilities**:

- **Customer Service**:

- Greet and welcome guests in a friendly and professional manner.
- Address guest inquiries and resolve complaints promptly and efficiently.
- Provide information about the hotel, services, and local attractions.
- **Reservation Management**:

- Manage room bookings and reservations using the property management system.
- Confirm and modify reservations as necessary, ensuring accuracy.
- **Check-in/Check-out Procedures**:

- Facilitate the check-in and check-out processes for guests.
- Verify guest identification and process payment transactions.
- **Administrative Duties**:

- Maintain an organized front desk area and ensure all supplies are stocked.
- **Collaboration**:

- Work closely with housekeeping and maintenance teams to ensure room readiness.
- Communicate effectively with team members to coordinate guest services.
- **Reporting**:

- Assist in maintaining daily occupancy reports and other relevant documentation.
- Provide feedback on guest experiences to management for service improvement.

**Qualifications**:

- High school diploma or equivalent; a degree in hospitality or related field is a plus.
- Previous experience in a customer service or front office role preferred.
- Strong communication and interpersonal skills.
- Proficient in using computer systems and software (e.g., MS Office, property management systems).
- Ability to multitask and work in a fast-paced environment.

**Key Skills**:

- Excellent organizational skills
- Strong attention to detail
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and professional appearance

**Job Types**: Full-time, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Expected Start Date: 01/11/2024