Customer Service/sales Representative

17 hours ago


Navi Mumbai Maharashtra, India Brocus IT Solutions Full time

**Job Title**: Customer Service/Sales Representative - Inbound International Voice Process (with Inbound Sales)
**Location**: Sanpada, Near Vashi Station
**Shift Timing**: Night Shift
**Experience Required**: 6 Months-1 Year (International BPO)

**Job Overview**:
**Key Responsibilities**:

- Handle inbound calls from international customers in a professional and courteous manner.
- Resolve customer queries, complaints, and service-related concerns effectively.
- Identify customer needs and recommend suitable products/services (upsell or cross-sell where applicable).
- Provide accurate and clear information regarding products or services.
- Escalate unresolved or complex issues to the relevant departments promptly.
- Achieve performance metrics, including customer satisfaction, resolution time, and sales conversions.

**Requirements**:

- Good spoken English with a neutral or US/UK accent.
- 6 months to 1 year of experience in **international voice process**, preferably with exposure to **inbound sales**.
- Willingness to work **night shifts** and serve international clients.
- Strong communication.

*

**Job Types**: Full-time, Permanent
**Pay**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health Insurance

**Schedule**:

- Fixed Shift
- Monday to Friday
- Night Shift (US Shift)

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Compensation Package:

- Performance bonus

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift

Work Location: In person



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