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Customer Service Representative

2 weeks ago

Navi Mumbai, India Oracura Solutions Private Limited Full time

**Responsibilities**
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Follow-up on shipping/tracking information.
- Works with Sales representatives and technical service specialists on pricing, scheduling and transportation issues
- Also be well read on company policies and the websites for FAQs or policy related answers.

**Requirement and Skills**:

- Excellent interpersonal and communication Skills(verbal and written)
- Strong problem-solving skills
- Patience when handling tough cases
- Multi-tasking abilities
- Good Listening Skills
- Ability to create a strong network of relationships among peers, internal partners, external constituencies and decision makers to drive change through the company.
- Outstanding negotiation and conflict-resolving skills.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Ability to commute/relocate:

- NERUL, Navi Mumbai - 400706, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 8291015626