Customer Service Representative

17 hours ago


Navi Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative Job Description

This role requires exceptional communication and problem-solving skills, with a strong focus on providing high-quality customer service.

Key Responsibilities:
  • Inbound Calls:
  • Answer incoming calls from customers promptly and professionally, ensuring that their inquiries are resolved efficiently.
  • Provide accurate information and offer technical or product support to customers, explaining features and guiding them through processes as needed.
  • Handle customer complaints and escalations with empathy and professionalism, escalating issues to management when necessary.
  • Process orders, returns, or exchanges as requested by customers, maintaining accurate records of all interactions.
Outbound Calls:
  • Make outbound calls to potential customers, existing clients, or leads to conduct surveys, offer promotions, or explain products/services.
  • Follow up with existing customers regarding account status, renewals, or feedback to ensure customer satisfaction.
  • Qualify leads and convert them into sales or opportunities, achieving sales and service targets while maintaining high conversion rates.

This is an excellent opportunity for individuals who enjoy working with people, are passionate about delivering exceptional customer experiences, and possess the skills and expertise to succeed in this role.



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