Customer Service Representative

1 day ago


Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Customer Service Representative Job Description

About the Role

We are seeking a skilled Customer Service Representative to join our team. This role involves handling customer inquiries, providing support, and ensuring a positive experience for every caller.

Key Responsibilities
  • Answer incoming calls from customers promptly and professionally.
  • Provide accurate information and solutions to customer inquiries regarding products, services, or issues.
  • Listen actively to understand customer needs and provide appropriate assistance.
  • Resolve customer complaints and concerns efficiently and empathetically.
  • Document all interactions and resolutions accurately in the customer relationship management (CRM) system.
  • Maintain a high level of product and service knowledge to effectively assist customers.
  • Collaborate with team members and other departments to ensure seamless service delivery.
Skills and Qualifications
  • Excellent verbal communication and listening skills.
  • A strong customer service orientation with an empathetic and patient approach.
  • The ability to handle a high volume of calls and manage time effectively.
  • Strong problem-solving skills and the ability to think quickly to resolve issues.
  • Proficiency in using computer systems and CRM software.
  • The ability to remain calm and professional under pressure.
  • A positive attitude and a commitment to providing an exceptional customer experience.


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