Chief of Staff to The CTO

**Who We Are**:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

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**Our Customers**:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

**Scale at HighLevel**:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

**Who You Are**:
HighLevel is currently seeking an experienced Chief of Staff to join the CTO office. This role will play a pivotal part in enabling communication, collaboration, strategy execution, and special projects across the CTO organization. Responsibilities include both directed work, mostly triggered by directives from the CTO, and self-directed leadership work, incorporating inputs and priorities from the CTO leadership team. This individual will work closely with the CTO to drive programs, execute, and monitor our business strategy. The role demands a sharp, critical thinker who can effectively solve business issues and communicate.

**What You Will Do**:

- Manage specific Engineering meetings, including (but not limited to) setting the agenda and providing insights and analysis to inform strategic conversations. Document and communicate decisions and action items from meetings. Ensure follow-up and closure of action items to increase accountability.
- Track and ensure updates to CTO are made in areas that require visibility, such as Engineering Working Groups.
- Conduct (bi)weekly 1:1 meetings with your manager and your peers (CTO Staff/Direct reports).
- Participate in all Engineering Division Key Review meetings by asking clarifying and strategic questions.
- Effectively triage escalations. Our teams often rely heavily on quick root-cause analyses and fast information sharing. Time-sensitive escalations may include driving cross-functional conversations to get to the bottom of complex issues that have become a business blocker or helping ensure a fast turnaround for specific prospects and customer needs.
- Act as a sounding board to the CTO for new ideas and initiatives.
- Support the creation of investor updates, pitch decks, speeches, conference submissions, and presentations on behalf of the CTO.

**What You Bring**:

- Passion for doing whatever it takes to solve complex problems and build scalable processes.
- Proven ability to quickly learn new things
- Comfort working in a high-growth, constantly changing environment
- Experience supporting global Engineering teams
- Track record of handling confidential information with the utmost sensitivity
- Proven success in project coordination and reporting
- Ability to shift priorities quickly and act proactively, while maintaining organization and control
- Ability to work collaboratively and efficiently with stakeholders throughout the organization
- Concise written and verbal communication
- Ability to work independently and deliver results with little supervision
- Detail and results-oriented; driven and self-motivated with strong initiative
- Excellent organization and time management skills; ability to prioritize tasks across multiple projects
- Problem solver, analytical and organized thinker
- Proven track record of effectively interacting with senior stakeholders on cross-functional projects
- You have short toes and an aptitude for working well with a wide range of people
- “Calm under fire” demeanor
- Operational experience in a previous role
- Structured about how to prioritize work and time

**EEO Statement**:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way