Front Office

5 days ago


Delhi, India Max Healthcare Full time

MHC/18356
- Front Office
- Blk-Max Super Speciality Hospital
Posted On
-30 Sep 2024
-Required Experience
-1 - 5 Years
-Basic Section

No. Of Openings

2

Designation

Patient Care Coordinator - Level 1

Employee Category

Front Office

Closing Date

14 Oct 2024
Organisational

Company

MHC

Entity

Dr. B. L. Kapur Memorial Hospital, ( A Unit Of Lahore Hospital Society)

Department

Front Office

Sub Department

Front Office

Country

India

State

DELHI

City

New Delhi

Cluster

Cluster 2

Sub Cluster

Cluster 2

Payroll Location

BLK

MIS Location

BLK

Physical Location

BLK-Max Super Speciality Hospital
Skills

Skill
Job Description
- To lead by example in exhibiting high levels of service orientation and proactive customer handling.
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
- To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
- To supervise daily scrolls of all Patient Care Coordinators on shift.
- To ensure accurate and timely registrations & report movement.
- To ensure timely action on - “Total Customer Experience Questionnaire” - feedback received.
- To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
- To handle inter and intra departmental coordination.
- To effectively utilize Hospital Information System, EPABX system and other software provided.
- To be well groomed, punctual & adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental & occupational issues & policies of the respective area.

To comply with patient safety policy.


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