Reservation & Ticketing Executive

5 days ago

Mumbai Maharashtra, India HR POWER PAK Full time

Job Summary:
Experience: 3-5 years

Location: Sion

Key Responsibilities:

- **Ticket Booking and Issuance**:

- Process and manage ticket bookings for flights, trains, buses, and other modes of transportation.
- Issue tickets accurately and in a timely manner using ticketing software and systems.
- Ensure all ticketing transactions comply with company policies and industry regulations.
- **Customer Service**:

- Provide exceptional customer service by assisting clients with their travel inquiries and ticketing needs.
- Handle customer complaints, cancellations, and changes in a professional manner.
- Communicate clearly and effectively with customers to provide information on travel options, pricing, and itineraries.
- **Reservations Management**:

- Manage and update reservations, ensuring all bookings are confirmed and accurate.
- Coordinate with travel agents, airlines, and other travel service providers to resolve booking issues.
- Monitor and manage ticket availability and fare classes.
- **Sales and Promotion**:

- Promote and sell travel packages, insurance, and other related services to customers.
- Provide information on special offers, discounts, and travel packages.
- Assist in achieving sales targets and goals set by the company.
- **Documentation and Reporting**:

- Maintain accurate records of ticketing transactions and customer interactions.
- Prepare daily, weekly, and monthly reports on ticket sales and reservations.
- Ensure compliance with documentation and reporting requirements.
- **System Management**:

- Use Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for booking and ticketing.
- Stay updated with system changes, enhancements, and best practices.
- Troubleshoot and resolve system-related issues promptly.
- **Payment Processing**:

- Handle payment processing for ticket bookings, including cash, credit cards, and other payment methods.
- Ensure accurate and secure handling of payment transactions.
- Reconcile accounts and manage refunds as necessary.
- **Travel Information**:

- Stay informed about travel regulations, visa requirements, and health advisories.
- Provide customers with up-to-date travel information, including schedules, destinations, and travel restrictions.
- Assist clients in planning their travel itineraries based on their preferences and requirements.

Qualifications:

- **Education**: High school diploma or equivalent; a degree in Travel and Tourism, Hospitality, or a related field is preferred.
- **Experience**: Minimum of 1-2 years of experience in ticketing, travel agency, or a related role.
- **Skills**:

- Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy in ticketing processes.
- Customer-oriented with a focus on providing high-quality service.

Personal Attributes:
Pay: ₹40,000.00 - ₹55,000.00 per month

Schedule:

- Day shift

**Experience**:

- group ticketing: 5 years (preferred)

Work Location: In person

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