Customer Success Associate

15 hours ago


Mumbai Maharashtra, India Branch International Full time

Responsibilities:

- Customer Service: Delivering efficient and friendly responses to customer across different channels (main responsibility)
- Servicing & Collections: Proactively reaching out to borrowers who have missed payments
- Product: Escalating customer feedback and IT bugs to help improve our product
- Finance: Manage refunds, repayments, and other payment processes
- General: Various administrative projects as needed

Qualifications:

- 1-4 years of previous job experience in customer service
- Passionate about our mission and our customers
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Driven by data and highly analytical, good understanding of excel preferred
- Good typing speed (ideally above 45 wpm)

Pay: ₹400,000.00 - ₹450,000.00 per year

Application Question(s):

- Will you be able to join us immediately?

Work Location: In person



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