Customer Success Associate

2 days ago

Pune Maharashtra, India Sigmosis Full time

**Job Title**: Customer Success Associate
**Work Mode**: Work From Office
**Location**:Pune, Maharashtra
**Industry**: Insurance (Domestic Process)

We are hiring **Customer Success Associates** for a leading domestic insurance process. This is an excellent opportunity for individuals who are passionate about customer engagement and have a knack for consultative selling. If you have excellent communication skills and a drive to succeed, this role is for you

**Key Responsibilities**:

- Contact and advise interested leads on appropriate insurance products via outbound calls.
- Understand customer needs and deliver appropriate insurance solutions.
- Maintain a high level of customer engagement and satisfaction.
- Meet daily and monthly targets as defined by the team.

**Required Skills**:

- Fluent communication skills in **English and Hindi** (both verbal and written).
- No **MTI** (Mother Tongue Influence), **RTI** (Regional Tongue Influence), grammatical or pronunciation errors.
- Strong interpersonal and customer handling skills.
- Ability to work under pressure and in a target-driven environment.

**Qualifications**:

- Graduate from any stream.
- Preferred: Prior **insurance experience** and **sales acumen**.

**Interview Process**:

- Screening
- HR Round
- Versant Level 6 Certified
- Written Assessment
- Operations Round
- Client Round

**Salary**:

- **Freshers**: Up to ₹25,000 CTC

**Shift Details**:

- **Rotational Shifts**:

- **Working Days**: 6 days a week

**Interview Mode**: Face-to-Face

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7597548745
Application Deadline: 05/05/2025

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