Dc Partner and CRM

6 days ago


Pune Maharashtra, India Orocorp Technologies Full time

Full time
- Based in Pune
- 3+ years experience working in Gold Loan Appraising, especially either in NBFC or Banking Industry

**Responsibilities**
- Visit customer location, convince and convert leads assigned by the company to avail Oro’s gold loan products.
- Attend to customers who visit the branch and ensure smooth execution of loans
- Ensure top quality service and great customer experience for all Oro customers
- Ensure fulfilment of customer’s gold loan requirement
- Verify Customer KYC as per the standard process
- Appraise gold ornaments accurately using touchstone, acid and saltwater
- Possess in-depth app knowledge and conduct demos for customers
- Build a long-term relationship with customers for future business
- Securely handover pouches and loan documents at storage locations

**Requirement**
- Languages - Marathi, Hindi and English are a must.
- Must have good interpersonal skills, must be able to build great rapport with our customers
- Proficiency in usage of Mobile Tech and Applications
- Two-wheeler and license for travel
- Technical Skills - Ability to use touchstone and acid method to appraise the gold purity; ability to do stone deduction; ability to spot brittleness, sonority etc
- Good communication and convincing skills.
- Ensuring the right valuation like capturing the right carat, proper stone deduction etc.



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