Customer Support Executive

2 weeks ago

Chandigarh Chandigarh, India FITB Full time

**Job Summary**:
We are looking for a motivated and empathetic **Customer Support Executive** to join our team. You will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive customer experience across all channels.

**Key Responsibilities**:

- Provide accurate, valid, and complete information by using the right methods and tools.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Escalate unresolved issues to the appropriate internal teams.
- Identify and assess customers’ needs to achieve satisfaction and improve service processes.

**Preferred Skills**:

- Fluency in English.
- Ability to remain calm under pressure and handle difficult customers professionally.

**What We Offer**:

- Competitive salary and benefits.
- Growth opportunities within the company.
- A supportive team environment.
- Training and development programs.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance

**Education**:

- Bachelor's (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person

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