Customer Support Executive

7 days ago


Chandigarh Chandigarh, India JPH IT Sol. Pvt. Ltd. Full time

**Job Title**: Customer Support Executive (UK Shift)
**Company**: JPH IT Sol.
**Location**: Aeren Building, Plot No. 14, IT Park, Chandigarh

**Job Type**: Full-Time
**Working Days**: 5.5 Days per Week (including 2 working weekdays)
**Department**: Customer Support
**Reports To**: Customer Support Manager

**Job Summary**:
JPH IT Sol. is hiring a motivated and customer-oriented **Customer Support Executive** for the UK shift. The role involves handling customer queries through various communication channels and providing effective solutions during UK business hours.

**Shift Timing**:
**UK Shift - 12:30 PM to 10:30 PM IST**
(Monday to Friday - full-day working on 2 Saturdays)

**Key Responsibilities**:

- Resolve product/service issues in a timely and professional manner.
- Maintain detailed and accurate records of interactions.
- Escalate complex cases to senior support or technical teams.
- Ensure customer satisfaction and adhere to service quality standards.
- Stay updated with product knowledge and company policies.

**Required Skills & Qualifications**:

- Graduate in any stream.
- 0-2 years of experience in customer support (freshers are welcome).
- Excellent English communication skills (verbal & written).
- Ability to handle pressure, multitask, and meet deadlines.
- Familiarity with CRM tools is an added advantage.

**Preferred**:

- Experience working with UK clients or in international BPO/KPO.
- Understanding of UK customer expectations and communication style.

Pay: From ₹20,000.00 per month

Schedule:

- UK shift

Supplemental Pay:

- Overtime pay

Work Location: In person

**Speak with the employer**
+91 7814959356



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