
Customer Support Executive
7 days ago
**Job Title**: Customer Support Executive (UK Shift)
**Company**: JPH IT Sol.
**Location**: Aeren Building, Plot No. 14, IT Park, Chandigarh
**Job Type**: Full-Time
**Working Days**: 5.5 Days per Week (including 2 working weekdays)
**Department**: Customer Support
**Reports To**: Customer Support Manager
**Job Summary**:
JPH IT Sol. is hiring a motivated and customer-oriented **Customer Support Executive** for the UK shift. The role involves handling customer queries through various communication channels and providing effective solutions during UK business hours.
**Shift Timing**:
**UK Shift - 12:30 PM to 10:30 PM IST**
(Monday to Friday - full-day working on 2 Saturdays)
**Key Responsibilities**:
- Resolve product/service issues in a timely and professional manner.
- Maintain detailed and accurate records of interactions.
- Escalate complex cases to senior support or technical teams.
- Ensure customer satisfaction and adhere to service quality standards.
- Stay updated with product knowledge and company policies.
**Required Skills & Qualifications**:
- Graduate in any stream.
- 0-2 years of experience in customer support (freshers are welcome).
- Excellent English communication skills (verbal & written).
- Ability to handle pressure, multitask, and meet deadlines.
- Familiarity with CRM tools is an added advantage.
**Preferred**:
- Experience working with UK clients or in international BPO/KPO.
- Understanding of UK customer expectations and communication style.
Pay: From ₹20,000.00 per month
Schedule:
- UK shift
Supplemental Pay:
- Overtime pay
Work Location: In person
**Speak with the employer**
+91 7814959356
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