Customer Support Executive

3 weeks ago

Chandigarh, Chandigarh, India EHire Tech Services Full time
CUSTOMER SUPPORT EXECUTIVE - VOICE PROCESSInternational Voice Process - Rotational Night Shifts Only with Cabs - Both side providedGood English Communication Skills are requiredGraduates/Post Graduates/Fresher/Experienced can applyAge between 21 to 30 years oldDocuments : Graduates with all the Marksheets is mandateNeed to Bring Aadhar Card / PAN Card / All Graduation Marksheets (Original or Photocopies)Key Responsibilities Handle inbound and outbound calls to address customer queries, complaints, and requests. Provide clear, accurate, and prompt information to customers about products, services, or policies. Record customer details, feedback, and interactions in the system/CRM. Resolve issues at the first point of contact or escalate them to higher authorities when necessary. Maintain a polite, empathetic, and professional tone at all times. Meet performance targets including call handling, response time, and customer satisfaction scores. Follow scripts, FAQs, and company guidelines while managing calls. Keep updated about product knowledge, promotions, and company updates. Skills & Competencies Required Excellent verbal communication and active listening skills. Ability to stay calm and handle difficult or irate customers professionally. Basic computer knowledge and ability to use CRM/telecalling software. Problem-solving skills with a customer-centric approach. Good command of English, Hindi, and/or local languagesMore information about this Customer Support Executive - Voice Process JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive - Voice Process jobWhat are the job requirements to apply for this Customer Support Executive - Voice Process job position? Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Support Executive - Voice Process What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive - Voice Process is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive - Voice Process position? Ans: There are immediate 1 job openings for Customer Support Executive - Voice Process in our Organisation.

B.Com, BA, BBA/BBM, BCA

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