Customer Care Executive

2 days ago

Chandigarh Chandigarh, India The Formal Club Full time

**Job Title**: Customer Care Executive
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Resolve product or service issues by identifying the problem, determining the cause, and providing a suitable solution.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer concerns are addressed effectively.
- Provide detailed information about products, services, or policies to customers.
- Handle customer complaints and escalate issues when necessary.
- Monitor customer feedback and suggest improvements to enhance the customer experience.

**Qualifications and Skills**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer support role.
- Excellent communication and interpersonal skills.
- Ability to handle challenging customer interactions with professionalism and patience.
- Strong problem-solving and multitasking abilities.

**What We Offer**:

- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunities for career growth and professional development.

**Job Types**: Full-time, Permanent

Pay: ₹11,755.90 - ₹20,939.66 per month

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

Application Deadline: 01/05/2025

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