Customer Care Executive
2 days ago
**Job Title**: Customer Care Executive
**Employment Type**: Full-Time
**Job Summary**:
**Key Responsibilities**:
- Resolve product or service issues by identifying the problem, determining the cause, and providing a suitable solution.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure customer concerns are addressed effectively.
- Provide detailed information about products, services, or policies to customers.
- Handle customer complaints and escalate issues when necessary.
- Monitor customer feedback and suggest improvements to enhance the customer experience.
**Qualifications and Skills**:
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in a customer support role.
- Excellent communication and interpersonal skills.
- Ability to handle challenging customer interactions with professionalism and patience.
- Strong problem-solving and multitasking abilities.
**What We Offer**:
- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunities for career growth and professional development.
**Job Types**: Full-time, Permanent
Pay: ₹11,755.90 - ₹20,939.66 per month
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Commission pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
Application Deadline: 01/05/2025
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