Customer Care Executive

2 days ago

Chandigarh, Chandigarh, India Mother Sparsh Baby Care private Limited Full time

Job Title: Customer Care Executive

Location: Chandigarh

Job Type: Full-Time

Experience Level: Entry Level, Fresher

Job Summary:

We are looking for a Customer Care Executive who is passionate about delivering outstanding support and service to our clients. As the first point of contact, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

  • Respond promptly to customer queries via phone, email, or chat
  • Maintain accurate records of customer interactions and transactions
  • Provide product and service information to resolve any emerging issues
  • Escalate unresolved issues to the appropriate internal teams
  • Follow up with customers to ensure their concerns have been addressed
  • Build sustainable relationships with customers through open and interactive communication

Qualifications & Skills:

Bachelor's degree or equivalent preferred.

Excellent communication skills.

Well versed with Microsoft.

Why Join Us:

  • A supportive and engaging work environment
  • Opportunities for professional growth and training
  • Competitive salary and performance incentives
  • Prior experience in customer service or a similar role is a plus
  • Excellent communication and interpersonal skills
  • Ability to stay calm under pressure and multitask effectively
  • Familiarity with CRM systems and practices is desirable

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Language:

  • english (Required)

Work Location: In person

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