Call Center Executive

4 days ago

Chennai, India Kapiital Kapslaock Pvt. Ltd. Full time

**About Us**:
Kapiital Kapslock is a cutting-edge fintech organization that is revolutionizing the way people manage their finances. We provide innovative financial solutions to our clients, utilizing the latest technology to ensure seamless and secure transactions. As a Call Center Executive, you will play a crucial role in delivering exceptional customer experiences and maintaining our reputation for excellence in customer service.

**Job Description**:
We are seeking a dynamic and customer-focused Call Center Executive to join our growing team. The primary responsibility of this role is to handle inbound and outbound calls from our clients, assisting them with their inquiries, resolving issues, and providing information about our fintech products and services. You will be a key point of contact between our company and our valued customers, ensuring that every interaction is professional, efficient, and tailored to the customer's needs.

**Key Responsibilities**:
**Customer Engagement**: Engage with customers in a courteous, empathetic, and knowledgeable manner, addressing their concerns, inquiries, and feedback effectively.

**Product Knowledge**: Develop a deep understanding of our fintech products, services, and processes to provide accurate and comprehensive information to customers.

**Issue Resolution**: Identify and resolve customer issues, complaints, and inquiries in a timely and efficient manner, escalating complex cases to the appropriate department when necessary.

**Technical Assistance**: Assist customers in navigating our online platforms, mobile apps, and other digital tools, offering technical support and troubleshooting assistance.

**Data Management**: Document all customer interactions, details of inquiries, and actions taken in the CRM system accurately for future reference and reporting purposes.

**Cross-Selling and Upselling**: Identify opportunities to introduce customers to new products and services that align with their financial needs, contributing to the company's growth objectives.

**Compliance and Security**: Ensure adherence to all regulatory guidelines and security protocols while handling sensitive customer information and transactions.

**Quality Assurance**: Maintain a high standard of service quality and consistency by participating in training sessions, performance evaluations, and continuous improvement initiatives.

**Qualifications and Requirements**:

- High school diploma or equivalent; a bachelor's degree in finance, business, or a related field is a plus.
- Proven experience in a call center or customer service role, preferably within the fintech or financial services industry.
- Excellent verbal and written communication skills in [Language(s)].Strong problem-solving skills and the ability to think on your feet.
- Familiarity with financial products, digital platforms, and fintech trends.
- Patience, empathy, and a customer-centric mindset.
- Proficiency in using CRM software and other relevant tools Ability to multitask, work under pressure, and meet performance targets.
- Flexibility to work in shifts, including evenings and weekends if required.

**Job Types**: Full-time, Permanent

**Salary**: ₹7,500.00 - ₹15,000.00 per month

**Benefits**:

- Internet reimbursement

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English, Tamil, Hindi(required) (preferred)

**Speak with the employer**
+91 9679575855

  • Call Center Executive

    7 days ago

    Chennai, Tamil Nadu, India TVS Credit Services Ltd Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Role & responsibilitiesThis role is responsible for supporting credit operations by handling outbound and inbound calls related to collections, repayment reminders, and customer account follow-ups. The role ensures timely customer engagement to achieve collection targets and maintain healthy portfolio performance.Make outbound calls to customers for EMI...

  • Call Center Executive

    2 days ago

    Chennai, Tamil Nadu, India TNQ TECHNOLOGIES PRIVATE LIMITED Full time

    Proven experience as call center manager or similar position - Experience in customer service is required - Knowledge of performance evaluation and customer service metrics - Solid understanding of reporting and budgeting procedures - Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.) - Proficient in MS Office and call center...

  • Call Center Manager

    4 days ago

    Chennai, Tamil Nadu, India ALM AYUSH centre Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.ResponsibilitiesDevelop objectives for the call center's day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center...

  • Call Center Executive

    2 weeks ago

    Chennai, Tamil Nadu, India AHAM Housing Finance Full time

    Job Summary The Call Center Executive is responsible for handling inbound and outbound calls to assist customers with loan inquiries, application processes, and service-related concerns. They play a crucial role in lead generation, customer relationship management, and complaint resolution while ensuring high service quality and compliance with company...

  • Call Center Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Saarathi Finance Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionSaarathi Finance is a registered NBFC committed to simplifying access to capital for small business owners and MSMEs across India. We specialize in providing fast, flexible, and tailored loan solutions for businesses in Tier 2 and Tier 3 towns, including doorstep services. Our offerings include secured and unsecured loans with minimal...

  • Domestic and International Call center

    4 days ago

    Bengaluru, Chennai, Kolkata, India Best Placement Services Full time ₹ 1,20,000 - ₹ 4,20,000 per year

    Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call CenterSalary 10k to 35 kPerks and BenefitsInternational Domestic Call Centre Email/Chat/VoiceDomestic and International call CenterNo...

  • Call Center Executive

    6 days ago

    T Nagar, Chennai, Tamil Nadu, India Coal Hospitality Pvt Ltd Full time

    To answer every call effectively for Restaurant table bookings and cancellations. - Taking feedback from the dined-in customers about foods and service and other criteria. - Attend to customer calls immediately with a zeal to help and always courteous and soft spoken, - To be able to coordinate with the operation team for bookings and cancellations -...

  • Call Center Executive

    7 days ago

    Chennai, Tamil Nadu, India Saasvathhr and Management Consultants LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    ROLES & RESPONSIBILITIES:Ø To understand / analyze the nature of all channel Transactions reported by the customers at NCRP.Ø To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP).Ø To ensure that the data entry in FRS is captured as per the voice of the customer.Ø Post ascertaining the right party,...

  • Executive- Call Center- General Insurance

    2 weeks ago

    Chennai, India Advanced Business Consulting And Services Full time

    **Roles and Responsibilities** - Analyze customer’s need of general insurance and assisting him buying the best plan (On Call) - Providing the product details & convincing the customers - Achieving the target - Ensure zero mis-selling cases & provide services as per companies process - Should Be having atleast 6 months selling experience in Insurance -...

  • Call Center Executive

    4 days ago

    Chennai, India MEDI ASSIST INSURANCE TPA PVT LTD Full time

    Hi, MediAssist is India’s leading HealthTech, and InsurTech company focused on administering health benefits across employers, retail members, and public health schemes. We consistently strive to drive innovation and participate in such initiatives, to lower health care costs. Now we are recruiting call centre executives. Number of...