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Customer Relationship Executive

3 weeks ago

Turbhe Khurd Navi Mumbai Maharashtra, India SuperZop Full time

SuperZop is transforming AgriTech by connecting **40,000+ retailers** with **5,000+ farmers** across **20 states** and operating in **4 cities and 2 states**, powered by innovative technology. Led by a stellar team of **IIM A** and **XLRI** alumni with over 25 years of retail expertise, and backed by leading investors like **Incofin** and **SIDBI**, we empower farmers and help retailers buy smarter.

Be part of this mission-driven journey **We’re hiring for a** **Customer Relationship Manager** join us in revolutionizing India’s unorganized retail sector.

Resposbilities of a **Customer Relationship Manager**
- Maintain accurate and up-to-date records of all collections, including corrective arrangements, and document notes in the current ERP system (Tally/Zoho).
- Ensure timely recording of cash receipts, incoming payments, and outgoing payments to maintain financial accuracy.
- Collaborate with sellers on invoicing and credit documentation, streamlining approval processes for efficient credit decisions.
- Make 40-50 calls daily to engage with customers, follow up on overdue accounts, and resolve payment issues.
- Monitor overdue accounts, manage debt recovery, and maintain MIS for effective credit tracking and reporting.
- Coordinate with sales teams and nationwide branches on credit decisions, ensuring alignment with organizational policies.
- Meet or exceed individual cash targets and call volume metrics on a monthly and quarterly basis.
- Handle account reconciliations and corrective actions to ensure accurate customer account management.

Pay: From ₹240,000.00 per year

Schedule:

- Day shift

Work Location: In person