Customer Relationship Executive

4 days ago

Turbhe Khurd Navi Mumbai Maharashtra, India Evertiz Solutions Full time

**Job description**

Job Title: Customer Relationship Executive (Freshers & Experienced)

Location: Navi Mumbai (Turbhe)

Position Type: Full-time

Job Overview:
Key Responsibilities:

- Resolve customer complaints and provide solutions by thoroughly understanding customer needs.
- Assist customers with troubleshooting issues, account management, and usage of products/services.
- Maintain accurate records of customer interactions, feedback, and issue resolutions.
- Collaborate with other departments to resolve complex issues and escalate cases when necessary.
- Identify common customer inquiries and suggest ways to improve customer support processes.

**Requirements**:
For Freshers:

- No prior experience is required; training will be provided.
- Excellent communication skills, both verbal and written.
- A positive attitude, willingness to learn, and a customer-focused mindset.
- Basic computer skills and ability to quickly adapt to new software.
- 1+ years of experience in customer support or a related field.
- Proficiency with customer support software (e.g., Zendesk, Freshdesk) is preferred.
- Strong problem-solving skills and the ability to handle more complex customer inquiries.
- Proven track record of delivering excellent customer service and resolving issues effectively.

What We Offer:

- Competitive salary with performance-based incentives.
- On-the-job training for freshers and advanced training for experienced hires.
- Opportunities for career growth within the company.
- A collaborative and supportive work environment.
- Comprehensive benefits package, including health insurance and paid time off.

To Apply:
**Job Types**: Full-time, Permanent, Fresher

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹120,000.00 - ₹210,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Marathi (preferred)

**Location**:

- Turbhe Khurd, Navi Mumbai, Maharashtra (preferred)

Work Location: In person

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