Customer Relationship Executive

1 week ago

Turbhe Khurd Navi Mumbai Maharashtra, India 1Point1 Solutions Full time

**Job Overview**:
We are seeking a dedicated and energetic Customer Relationship Executives to join our dynamic team. As a CRE, you will play a key role in providing excellent customer service and support by managing inbound and outbound calls, assisting with customer inquiries, resolving issues, and delivering a positive experience to clients. This is an excellent opportunity for individuals with strong communication skills and a passion for helping others.

**Key Responsibilities**:

- Handle inbound and outbound calls professionally, ensuring customer inquiries are addressed promptly and accurately.
- Provide clear and accurate information to customers about products, services, or account details.
- Resolve customer issues, complaints, and concerns in a timely and efficient manner.
- Maintain and update customer records in the system, ensuring all information is accurate.
- Adhere to call scripts and company guidelines while maintaining a friendly and approachable tone.
- Meet or exceed performance targets, including call quality, call resolution, and customer satisfaction.
- Identify potential sales opportunities or cross-sell additional products/services where appropriate.
- Maintain a high level of product knowledge to address customer questions and concerns.
- Collaborate with team members and supervisors to resolve complex issues or improve processes.
- Ensure compliance with company policies, procedures, and regulatory requirements.

**How To Apply**:
**T&C Applied**

Pay: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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