Customer Relationship Officer

5 days ago

Turbhe Khurd Navi Mumbai Maharashtra, India ITECH Solutions Full time

**Job Overview**:
**Key Responsibilities**:

- Conduct outbound telemarketing calls to generate leads and set appointments for B2B clients.
- Build and maintain strong, long-term client relationships through consistent communication.
- Effectively handle lead generation processes, ensuring the accurate collection of data and appointments.
- Engage with prospects and clients in a professional manner to understand their needs and convert opportunities.
- Use Google Sheets, web forms, and CRM tools to track client interactions, leads, and appointments.
- Maintain records of client interactions, ensuring timely follow-ups and updates.
- Assist in managing lead data and appointments, collaborating with the internal team to meet client expectations.
- Achieve daily targets and consistently meet performance metrics for outbound calling and appointment setting.

**Qualifications**:

- Proven experience in **B2B**, **outbound telemarketing**, **lead generation**, and **appointment setting**.
- Strong communication skills (oral and written) in English, with an ability to effectively engage with US-based clients.
- Able and committed to work in **US business timings** (9:00 AM - 8:00 PM Eastern Time), with a minimum of 6 dialing hours per day.
- Prior experience with outbound calling campaigns, handling client appointments, and lead qualification.
- Knowledge of using dialers and CRM tools (such as Vicidial, Zoom, Vonage) is a plus.
- Strong organizational skills and attention to detail in tracking appointments and client communications.
- Ability to thrive in a target-driven, fast-paced environment.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Guaranteed weekends off.
- Collaborative work culture with opportunities for growth and development.

**How to Apply**:
Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9220105559

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