
Client Relationship Officer
3 days ago
Key Responsibilities:
- Outbound Calling: Conduct outbound calls to potential customers in the UK to
promote products/services.
- Lead Generation: Qualify and generate new leads by identifying customer needs and
pitching suitable solutions.
- Sales Conversion: Follow up on leads, handle objections to achieve
daily/weekly/monthly targets.
- Customer Relationship Management: Build and maintain positive relationships with
existing and prospective customers.
- Product Knowledge: Maintain a thorough understanding of the company's
products/services and effectively communicate their benefits to customers.
- Database Management: Update and maintain accurate records of customer
interactions & activities in the CRM system.
- Reporting: Provide regular reports on performance, lead generation, and any challenges
faced.
- Customer Support: Address customer inquiries and provide necessary information in a
professional and timely manner.
- Team Collaboration: Work closely with the team and management to align strategies
and share insights.
Qualifications and Skills:
- Experience: Previous experience in telemarketing, telesales, or a customer service role
is preferred, particularly in a UK-based environment.
- Communication Skills: Excellent verbal and written communication skills, with the
ability to engage and persuade potential customers.
- Skills: Ability to upsell products/services effectively.
- Customer Focus: Strong focus on delivering a positive customer experience and
building long-term relationships.
- Target-Driven: Ability to work in a goal-oriented environment and achieve targets.
- Tech-Savvy: Proficient in using CRM software, Microsoft Office, and basic
telecommunication tools.
- Organizational Skills: Strong time management and organizational abilities to handle a high volume of calls and tasks.
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Night shift
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- Telemarketing: 1 year (required)
- Lead generation: 1 year (required)
- Inbound sales: 1 year (required)
- Outbound sales: 1 year (required)
- B2B: 1 year (required)
- International voice process: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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