Client Relationship Officer

17 hours ago

Turbhe Mumbai Maharashtra, India Hunarstreet Technologies pvt ltd Full time

Key Responsibilities:

- Outbound Calling: Conduct outbound calls to potential customers in the UK to

promote products/services.
- Lead Generation: Qualify and generate new leads by identifying customer needs and

pitching suitable solutions.
- Sales Conversion: Follow up on leads, handle objections to achieve

daily/weekly/monthly targets.
- Customer Relationship Management: Build and maintain positive relationships with

existing and prospective customers.
- Product Knowledge: Maintain a thorough understanding of the company's

products/services and effectively communicate their benefits to customers.
- Database Management: Update and maintain accurate records of customer

interactions & activities in the CRM system.
- Reporting: Provide regular reports on performance, lead generation, and any challenges

faced.
- Customer Support: Address customer inquiries and provide necessary information in a

professional and timely manner.
- Team Collaboration: Work closely with the team and management to align strategies

and share insights.

Qualifications and Skills:

- Experience: Previous experience in telemarketing, telesales, or a customer service role

is preferred, particularly in a UK-based environment.
- Communication Skills: Excellent verbal and written communication skills, with the

ability to engage and persuade potential customers.
- Skills: Ability to upsell products/services effectively.
- Customer Focus: Strong focus on delivering a positive customer experience and

building long-term relationships.
- Target-Driven: Ability to work in a goal-oriented environment and achieve targets.
- Tech-Savvy: Proficient in using CRM software, Microsoft Office, and basic

telecommunication tools.
- Organizational Skills: Strong time management and organizational abilities to handle a high volume of calls and tasks.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Night shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Telemarketing: 1 year (required)
- Lead generation: 1 year (required)
- Inbound sales: 1 year (required)
- Outbound sales: 1 year (required)
- B2B: 1 year (required)
- International voice process: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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