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Client Relationship Executive

2 weeks ago

Kandivali Mumbai Maharashtra, India Oasis Luminaires Full time

Job description:
**About US**:
**Key Responsibilities**:

- Build and maintain strong, long-lasting client relationships.
- Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
- Understand clients’ business needs, goals, and challenges to provide tailored solutions.
- Collaborate with internal teams (sales, operations,accounts) to deliver excellent service.
- Regularly follow up with clients to ensure satisfaction and identify opportunities for upselling or cross-selling.
- Maintain accurate records of client interactions in CRM systems.
- Prepare and present client reports, updates, and performance reviews.
- Assist in contract renewals, proposals, and negotiations.
- Stay updated on industry trends and competitors to anticipate client needs.
- Handle escalations with professionalism and ensure timely resolution.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- Proven experience in client servicing, customer relationship management, or sales support.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and CRM software.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Customer-oriented mindset with attention to detail.

Pay: From ₹30,000.00 per month

Work Location: In person