Client Relationship Executive

6 days ago

Marine Drive Mumbai Maharashtra, India Prakhar Software Solutions Pvt Ltd Full time

**Job Title**: Customer Relationship Executive
**Location**: Marine Drive, Mumbai

**Salary offering
- Up to 5-6 LPA**

**Experience
- Up to 5-9 Years**

**About Us**:
We are a leading luxury interior and furniture design firm dedicated to providing personalized solutions for discerning homeowners and corporates. Our team comprises seasoned brand builders, internationally trained designers, and passionate project execution specialists. We strive for excellence in design while fostering a culture of collaboration, innovation, and problem-solving. If you thrive in a dynamic environment and enjoy tackling challenges, we invite you to consider this opportunity.

**Role Overview**:
As a Customer Relationship Executive, you will be the primary point of contact for clients, ensuring a seamless and engaging experience from initial inquiry to project initiation. Your responsibilities will encompass client interactions, appointment scheduling, and coordination with internal teams.

**Key Responsibilities**:

- Respond to client inquiries via phone from various sources, including marketing activities and referrals.
- Validate client information based on established criteria and accurately record data in internal databases.
- Schedule appointments for clients to visit our experience center and warmly greet them upon arrival.
- Serve as the intermediary between clients and design teams to gather initial requirements.
- Coordinate follow-up meetings with clients after initial conversations.
- Provide tours of the experience center as needed.
- Maintain diligent records of all client meetings and visits, ensuring data accuracy and availability for internal teams.

**Qualifications**:

- Bachelor’s or Master’s degree, with 2-3 years of experience in client relations, preferably in the luxury sector.
- Proven experience handling high-net-worth individual (HNI) clients.
- Exceptional communication and interpersonal skills.
- Strong dedication to client service with excellent listening skills and attention to detail.
- Basic knowledge of any ERP system is a plus.

**Skills Required**:

- Experience working with HNI clients.
- Strong verbal and written communication abilities.
- A proactive and organized approach to managing client interactions.

**What We Offer**:
Join a dynamic team of high-performing professionals who take ownership of their roles. Engage in a culture of open discussions and diverse perspectives while contributing to exceptional client experiences.

If you are passionate about client servicing and ready to make a difference, we encourage you to apply

Pay: ₹500,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

**Experience**:

- Customer relationship management: 4 years (required)

Work Location: In person

**Speak with the employer**
+91 8826665849

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