Jr.customer Success Executive

Remote

Work Type: Full Time

**CometChat Overview**

Our mission: Fuel customer growth through meaningful user-to-user engagement.

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.

Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.

Beyond the market validation, we are fuelled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.

A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe

**CometChat’s Mission**

Fuel customer growth through meaningful user to user engagement.

**CometChat’s Products**

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are-whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.
- Quickly build a reliable & full featured chat experience into any mobile or web app
- Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat’s solutions are perfect for every kind of user to user chat (groups & 1:1) including:

- Social community - Allowing people in online communities to interact without moving the conversation to another platform
- Marketplace - Enabling communications between buyers and sellers
- Events - Bringing thousands of users together to interact without diminishing the quality of the experience
- Telemedicine - Making connections between patients and providers more accessible
- Dating - Keeping people engaged while they connect with one another
- And more

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team

**Position Overview & Priorities**

CometChat is looking to bring on a Jr. Customer Success Executive to deliver an exceptional experience across the post-sale customer journey to assist our customers. Pairing a technical aptitude with a passion for creating strong relationships, we’re looking for someone who will be a credible and a trusted partner to customers around the world. Reporting to the Director of Customer Experience, this role will provide you with complete autonomy to learn, master, and grow from your own mistakes.

**Primary responsibility would be**:

- Review failed payment activity and communicate with customers to avoid service disruption.
- Review churn intent channels and communicate with customers to understand and intervene.
- Manage assigned post-sales activities within your book of business to ensure consistent client engagement.
- Review accounts on a monthly basis and identify opportunities for upgrades.
- Act as a go between for the customer to source answers to technical questions.
- Bring a data-driven mindset to your day-to-day activities, prioritizing the work that supports account health, customer satisfaction and churn goals.
- Identify and assist in developing processes that will scale and adapt to our evolving business.
- Assist in project managing new-customer implementations.
- Gain a deep understanding of customer use cases along with a deep understanding of the product and use the knowledge to create meaningful customer engagement.
- Work with R&D to identify ways of understanding customer product usage and encourage increased customer en