Regional Coordinator

Module

Regional Coordinator

Location GUWAHATI, ASSAM

Experience : Min. 4 to 5 years of FM & Infrastructure services experience with strong knowledge related to Infrastructure.

CTC: As per Company Norms.

Rotational Week off / No Fixed Sunday off

Working on National Holidays against which you shall be eligible for double pay.

PH will be working against which compoff will be provided

Roles & Responsibilities

Should be patient and cool to handle the day to day activities.

Shall have good conduct and behaviour and gain customer confidence.

Be Responsible and dependable for all the activities under the scope of this project.

Should be self-driven. Adhere to the schedules and procedures of the project.

Should have very good leadership skills.

Should have risk assessment and risk management skills.

Should have very good client relationship management skills.

Good communications skills - Ability to articulate clearly in English (both verbal and written communication) and should be able to escalate issue or technical problems as instructed.

Ability to work in a team driven environment under stringent targets.

Good Analytical, Problem Solving Skills and Interpersonal Skills.

Experience in Retail IT domain will be an added advantage.

Knowledge of ITIL concepts, Certification would be good to have

**The specific responsibilities of the Regional Coordinator are**:
Liaison with Regional FEs and project manager

Responsible for onsite visit of FEs for Preventive Maintenance, Service Requests, New store rollout plans and Mothballing

Facilitate project rollout in the region.

Ensure the deployment of skilled FEs in regions

Closely monitor the activities against plan and take necessary corrective actions

Day-to-day interaction with the Field Support, Retail Service Desk Team, Vendor Management Lead and Configuration Management Lead.

Escalate matters to the Field Operations Manager requiring immediate attention

Monitor web queues (Pending / High Ageing / Escalated calls from Business / client) and call assignment to team.

Perform performance review of Retail Field Team to achieve the required level of productivity.

Meeting the SLA Targets and comply to the agreed SLA for ticket resolution

Identify Knowledge update/training requirements of the team

Provide specialized knowledge in specific aspects of a Service or in relevant technical areas of interest.

Ensure efficient flow of Problem tickets through Problem Management process. Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.

Develop roster for Field team and maintain shift schedule to cover the service window and perform workforce management.

Ensure process and policy adherence. Focused effort to improve process to enable efficient flow of tickets (Tier 1/Tier 2).

Enhance the service levels with continuous service improvement.

Ensure process and policy adherence of Field team.

Coordinate with Vendor Management Lead, Asset Management Lead and regional coordinators

Escalate matters requiring management intervention to Field Operations Manager and Program Manager.

Designing and implementing new processes and policies as suggested by Field Operations Manager and Reliance Retail IT Management.

5 to 10% travel will be involved

**Please share below details, if Interested of JOB**
- Notice Period
- Experience in IT:

- Relevant Experience:

- Current In hand salary:

- Current Ctc:

- Expected in hand salary

*

**Salary**: Up to ₹700,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Guwahati, Assam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 7 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 +919289586060
- Health insurance