Customer Service Officer

**Job Title**: Customer Service Officer**Job Overview**:
The Customer Service Officer will be responsible for interacting with customers, ensuring that their inquiries and issues are resolved in a timely and efficient manner. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude.

**Key Responsibilities**:

- **Issue Resolution**: Resolve customer complaints or issues, providing appropriate solutions and following up to ensure customer satisfaction.
- **Product Knowledge**: Maintain an in-depth knowledge of the company’s products and services to accurately assist customers and provide solutions.
- **Order Management**: Assist customers with placing orders, processing returns, tracking shipments, and updating order information.
- **Documentation**: Record customer interactions, transactions, and feedback in the company’s CRM system for reference and follow-up.
- **Customer Feedback**: Gather and report customer feedback to management for service improvements or product enhancements.
- **Collaboration**: Work closely with other departments such as sales, technical support, and billing to resolve issues that require cross-functional collaboration.
- **Compliance**: Ensure that customer interactions are compliant with company policies, industry regulations, and legal standards.
- **Quality Assurance**: Maintain a high level of customer service quality, aiming for customer satisfaction and retention.

**Required Skills & Qualifications**:

- **Education**: High school diploma or equivalent (Bachelor’s degree preferred).
- **Experience**: Previous experience in customer service or a related field is preferred.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to explain information clearly and effectively.
- **Problem-Solving**: Strong analytical and problem-solving skills to resolve customer issues quickly and efficiently.
- **Interpersonal Skills**: Ability to interact positively with customers, maintaining a professional and courteous demeanor at all times.
- **Technical Skills**: Familiarity with customer service software, databases, and communication tools.
- **Attention to Detail**: Ability to handle multiple tasks and manage time effectively.
- **Patience and Empathy**: Ability to remain calm and patient in stressful situations, demonstrating empathy toward customers.

**Desirable Skills**:

- **Language Skills**: Multilingual abilities are a plus, depending on the customer base.
- **Conflict Resolution**: Experience in handling difficult or irate customers in a professional manner.
- **Teamwork**: Ability to work effectively within a team and support colleagues.

**Working Conditions**:

- Standard office hours (or shifts, depending on the company).
- Opportunities for remote or hybrid work may be available in some organizations.
- May require handling customer issues during peak times or outside regular hours.

**Performance Metrics**:

- **Customer Satisfaction**: Based on surveys, reviews, and feedback.
- **Response Time**: Time taken to address customer inquiries or resolve issues.
- **Resolution Rate**: Percentage of customer issues resolved within a given time frame.
- **Call/Interaction Volume**: Number of customer interactions handled in a day.

**Job Type**: Fresher

Pay: ₹23,953.90 - ₹33,068.78 per month

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person