Service Coordinator
1 week ago
**Location**:
- Bangalore
Qualification:
- Graduate
Gender:
- Male/Female
**Experience**:
- 1 to 3 years of Experience in Service Co-ordination.
Job Responsibilities:
- Customer support
- Provide and maintain good customer service and solve problems
- Schedule engineers for customer location visits
- Maintain feedback once a complaint is closed
- Reports and MIS
- On time documentation filing
- Keep a tracker on all the active complaints
- Regular CRM updates on service calls
- Periodical service reports to manager
- Coordination
- Co-ordinate between engineers and customers and ensure that maximum calls are completed
- Co-ordination and co-operation with service team to achieve targets
- Coordination with other regions.
- Principals for Spares, Manuals and Technical Assistance.
- Sales
- Generate AMC
- Submit quotation for AMC, Service, Spares
- Team management
- Ensure on time and accurate documentation
- Ensure availability of engineers at customers’ site as required
**Requirements**:
- Good communication Skill
- Functional Knowledge of CRM
- Computer Basic.
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