Service Coordinator
2 weeks ago
Role Overview
We are seeking a proactive and detail-oriented Coordinator to support our Service Centre operations and administration. The role will involve close coordination with the service team for payment collection, challans, spare inventory management, and general administrative support. The ideal candidate should be organized, good with numbers, and comfortable handling both documentation and client/vendor interactions.
Key Responsibilities
Payment Collection & Documentation
Coordinate with clients/service centre for timely payment collection.
- Maintain proper records of invoices, receipts, and challans.
Reconcile payments with the finance/accounts team.
Challan & Inventory Management
Prepare and manage challans for service jobs and spare parts dispatch.
- Track and monitor spare inventory stock levels.
- Ensure proper inward/outward entry of parts in system/records.
Coordinate with vendors/suppliers for spare parts requirements.
Service Centre Coordination
Act as a point of contact between customers, service engineers, and the service centre.
- Track service jobs, ensure timely updates, and support in closing cases.
Maintain service-related MIS reports.
General Administration
Handle day-to-day administrative tasks related to the service centre.
- Ensure proper filing and documentation.
- Support management in audits, compliance, and reporting.
Key Skills & Competencies
- Strong coordination and follow-up skills.
- Good knowledge of MS Office (Excel, Word, Outlook).
- Basic understanding of accounts/finance processes (preferred).
- Excellent organizational and record-keeping abilities.
- Good written & verbal communication skills.
- Ability to multitask and manage priorities effectively.
Qualifications
- Graduate in Commerce / Business Administration / Any relevant field.
- 2 - 5 years of relevant experience (Freshers with strong learning ability may also be considered).
- Prior experience in service coordination or admin roles will be an added advantage.
- Basic knowledge of accounting is required.
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