Service Coordinator
2 days ago
Role: Service Coordinator
Location: Bangalore & Ahmedabad
Division: WCP
Mandatory: Field Service experience, Electrical/Electronics background
Job Description Service Coordinator
About Hunter Douglas, Hillarys and 3G Capital:
Hunter Douglas is a global leader in innovative window coverings and architectural products. With over 100 years of expertise, we are recognized for design, quality, and sustainability. Headquartered in New York and operating in 100+ countries, we deliver premium solutions enhancing comfort, energy efficiency, and aesthetics. Now part of 3G Capital, Hunter Douglas follows the principles of Efficiency, Meritocracy, and Ownership.
About the Role
We are seeking a Service Coordinator for our Ahmedabad location, responsible for coordinating and supporting field service operations. This role requires a strong technical background in Electrical/Electronics and hands-on field service experience.
Reporting Into: Customer Service Ops
Educational Qualification: Diploma / ITI / Graduate in Electrical or Electronics
Experience: Minimum 2 years in field service or technical support
Key Responsibilities
- Coordinate and schedule field service visits for installation, maintenance, and troubleshooting.
- Act as the primary contact between dealers, customers, and service technicians.
- Diagnose and resolve technical issues related to blinds and automation systems.
- Maintain accurate service records and reports.
- Ensure compliance with safety standards and company protocols.
- Provide technical guidance to field technicians.
- Collaborate with sales/project teams for smooth handover and execution.
- Monitor and manage service tools and spare part inventory.
Skills & Competencies
- Diploma / ITI / Graduate in Electrical or Electronics.
- Mandatory: Prior field service experience.
- Strong problem-solving and customer service orientation.
- Ability to read technical drawings/wiring diagrams.
- Knowledge of MS Office and service management tools.
- Good communication and coordination skills.
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