Branch Operations Executive

1 week ago


Kolkata, India Tata AIA Life Full time

**A **Position Overview**

**Position Title
- Branch Operations Executive

**Department
- Operations

**Level/ Band
- 201 / 251 - Executive / Senior Executive**Role Summary**:Responsible for Issuance maximization, Operations support, Back-up operations, Drive new process initiatives.

**B **Organizational Relationships**:Efficiently coordinate between the various sub functions of the Operations Team to ensure that the efficiency of the process is the highest

**Reports To
- Branch Operations Incharge /Manager

**Supervises
- NA**C **Job Dimensions**

**Geographic Area Covered
- Branch office

**Stakeholders Internal
- Advisors, Agency Managers, Operations-HO, HR, Internal Auditors / Compliance Review team, All Sales Channels

**External
- TPA’s, Claimants, Claims Investigators, Customers, Channel Partners**D **Key Result Areas**

**Organization processes
**Key contribution
**Issuance**
**maximisation**
**.
- Ensure new business gets Data Entered at Zone as per SLA.- Ensure Auto - underwritable case gets issued as per SLA.- Monitor pending management, resolve collection in co-ordination with Sales.- Prepare and share MIS on pending and issuance with Sales, Channel, Zone and HO.- To maintain high issuance target.**Operations support.
- Co-ordinate with Scanning hub for timely scanning of branch new business.- Manage pending scanning and resolution between Sales, Scanning hub and HO U & I.- Ensure undelivered document management as per process.- Manage BREs, POS requests, reopening process, uncollected TRs as per process.- Manage freelook change and cancellation process.- Monitor branch for undelivered documents / refund cheques and monitor HNI cases and CRM related activities.- Answer non-routine queries which are not resolved by the front desk.- Review DCs under TPA tie-up for quality feedback.- BPQA Audit- Project test**Back-up operations
- To get acquainted with CSO, DOPS and Cashiering process so to manage back-up of these functions when reqd..- To work as back-up of BOI/BOM during absence.- To get acquainted on administration, facilities, IT and vendor management issues.**Drive new process initiatives
- Undertake process improvements like new business submission, Branch Ops processing, financial transactions, and faster**MIS & Reporting
- Coordinate with Branch and HO for MIS for new business.- Prepare and analyse various daily reports and forward to the Operations and channel partners- Undertake feedback and follow-up review for new business.**Ensure adherence to BOE SOP
- Ensure adherence to BOE SOP- Conduct training for BA and advisors to increase issuance and pending resolution.**Risk
- Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes

**E

**Skills Required**:
**Technical
**Behavioral
**Essential
**Desired
**Interpersonal skills
**- **

**Communication skills
**- **

**Creative thinking skills
**- **

**Supervising/Leadership skills
**- **

**Teamwork Skills
**- **

**Influencing skills
**- **

**Relationship Building skills
**- **

**Decision making skills
**-**

**F **Incumbent Characteristics
**Essential
**Desired
**Qualification
- Graduate

**Experience
- 2-3 years



  • New Town, Kolkata, West Bengal, India 4SL Online Full time

    Looking for female operation executive for Branch Skill: MS- Office and Good Communication skill Qualification: Graduate in any stream Exp: 1-2 Years **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹14,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance bonus Ability to commute/relocate: - New Town,...


  • Mumbai, Kolkata, Ahmedabad, India beBeeBrokerage Full time ₹ 12,00,000 - ₹ 30,00,000

    Lead Brokerage BranchWe are seeking an accomplished and results-driven Branch Manager to spearhead our brokerage operations. Key ResponsibilitiesOversee all aspects of branch operations, leveraging expertise in distribution, customer service, human resources, administration, and sales.Drive comprehensive business growth by utilizing knowledge of broking...

  • Assistant Branch

    2 days ago


    Dankuni, Kolkata, West Bengal, India Varuna Group Full time

    **Group Company**: Varuna Integrated Logistics Pvt. Ltd **Designation**: Assistant - Branch - Operations **Office Location**: Kolkata Kolkata (Zonal Office), Pondicherry Pondicherry (Branch Office) **Position description**: - Vehiclestatus entry in ERP on daily basis in given time frame. - LR& THC entry in ERP - PRQgeneration and closer on time. -...


  • Kolkata, Purba Bardhaman, Durgapur, India beBeeInsurance Full time ₹ 9,00,000 - ₹ 12,00,000

    Key ResponsibilitiesOversee daily branch operations, encompassing insurance claim processing, marketing initiatives, auditing procedures, loss prevention strategies, and underwriting practices.Lead a team of insurance agents, providing guidance on complex issues, hiring, training, and monitoring performance.Develop and implement sales strategies to meet...

  • Branch Manager

    4 days ago


    Kolkata, West Bengal, India beBeeBusiness Full time ₹ 20,00,000 - ₹ 25,00,000

    Leadership Role:The ideal candidate will be responsible for driving branch performance and operational efficiency, with a focus on revenue growth and cost management.Main Responsibilities:Owning the branch's profit and loss statement, driving revenue growth and managing operational costs to meet financial targets.Driving sales performance within the branch...

  • Branch Director

    3 days ago


    Kolkata, Jaipur, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000

    As a results-driven Branch Manager, you will oversee daily operations, drive business growth, and ensure excellent customer service. You will lead the team, manage resources efficiently, and be responsible for achieving sales and operational targets.Key Responsibilities:Manage branch operations, ensuring compliance with company policiesLead staff to meet...


  • Mumbai, Kolkata, Delhi, India beBeeOperational Full time US$ 60,000 - US$ 1,20,000

    Branch Operations Executive">Operational Leadership: Oversee all aspects of branch operations, including customer service, inventory management, administrative processes and daily activities.Develop and implement strategies to enhance operational efficiency, streamline processes and optimize resource allocation.">Team Management: Supervise and provide...


  • Visakhapatnam, Kolkata, Thiruvananthapuram / Trivandrum, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Description:">As a seasoned business leader, you will oversee the operations of a branch, driving growth and excellence.You will be responsible for developing forecasts, financial objectives, and business plans to achieve success.The ideal candidate will possess strong knowledge of distribution, customer service, human resources, administration, and...


  • Kolkata, West Bengal, India Adekon Management Pvt. Ltd Full time

    **Requirements** **About the Role**: - The Customer Relationship Executive/Sr. Customer Relationship Executive is responsible for driving successful adoption, onboarding, and ongoing value realization for clients by deeply understanding our products, owning key Customer Success metrics, managing escalations, forming strategic relationships, and...


  • Kolkata, Cochin / Kochi / Ernakulam, Pune, India beBeeLeadership Full time US$ 9,00,000 - US$ 12,00,000

    Leadership Opportunity in Equity BrokingWe are seeking a seasoned Branch Manager to oversee our Equity Broking operations. As a key figure, you will be responsible for managing the branch and driving business growth through effective leadership and strategic planning.The ideal candidate will have extensive knowledge of distribution, operations, sales, and...