Branch Manager

Branch Manager – Job Description

Job Summary:

We are seeking an experienced and results-driven Branch Manager to oversee the operations, growth, and client relationships at one of our strategic branch locations. The ideal candidate will bring leadership, operational excellence, and business development expertise to manage day-to-day branch activities while driving profitability and ensuring customer satisfaction.

Position Overview:

The Branch Manager will be responsible for managing staff, ensuring efficient branch operations, achieving sales targets, and enhancing customer experiences. This role requires a strategic mindset, strong leadership skills, and the ability to foster a culture of performance and service excellence.

Key Responsibilities:

• Branch Operations Management: Oversee daily operations, ensuring all processes comply with company policies, regulatory requirements, and quality standards.
• Team Leadership: Recruit, train, mentor, and manage branch staff, setting clear goals and providing ongoing performance feedback.
• Client Relationship Management: Build and nurture strong relationships with clients and the local community, acting as the key point of contact for escalations and service issues.
• Sales & Revenue Growth: Drive the achievement of branch sales targets through effective prospecting, upselling, cross-selling, and retention strategies.
• Strategic Planning: Develop and implement local market strategies to grow the branch's client base and increase market share.
• Financial Oversight: Monitor branch budgets, P&L performance, and operational costs to ensure profitability and efficiency.
• Compliance & Risk Management: Ensure adherence to legal, safety, and compliance standards across all branch functions.
• Customer Experience: Maintain a high level of customer satisfaction through effective service delivery and issue resolution.
• Reporting & Analysis: Track performance metrics, prepare branch reports, and present key insights to senior management.
• Collaboration: Work cross-functionally with departments including marketing, HR, finance, and operations to align branch performance with company goals.

Required Skills and Qualifications:

• Experience: Minimum of 5 years of experience in branch management, operations, or a related leadership role, preferably in [industry: banking, retail, logistics, etc.].
• Education: Bachelor's degree in Business Administration, Management, or a related field.
• Leadership: Strong leadership and people management skills with the ability to inspire and drive team success.
• Customer Service: Proven track record of delivering exceptional client experiences and managing client relationships.
• Sales Acumen: Ability to identify sales opportunities, lead sales initiatives, and drive business growth.
• Analytical Thinking: Proficient in interpreting financial and operational data to make informed decisions.
• Communication: Excellent verbal and written communication skills, with the ability to effectively interact with customers, team members, and executives.
• Technology Skills: Proficiency in CRM systems, Microsoft Office Suite, and branch-specific operational tools.
• Problem-Solving: Strong problem-solving skills and the ability to make decisions under pressure.

Preferred Qualifications:

• Industry Expertise: Experience in IT branch operations and client engagement.
• Certifications: Relevant certifications in operations management, customer service, or leadership.
• Mobility: Willingness to travel locally or regionally as required by the role.

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Job Type: Full-time

Pay: ₹1,000, ₹2,000,000.00 per year

Work Location: In person