Branch in Charge

**Job Summary**:
The Branch Incharge will oversee the day-to-day operations of the branch, ensuring smooth functioning, excellent customer service, and achievement of business goals. The role includes supervising branch staff, managing branch operations, ensuring compliance with company policies, and providing leadership to the team. This position demands strong organizational, managerial, and problem-solving skills.

**Key Responsibilities**:

- **Branch Operations Management**:

- Oversee daily branch activities, ensuring all functions are performed effectively and efficiently.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Manage the branch’s cash flow, records, and financial transactions.
- Implement strategies to meet sales and service targets.
- **Staff Supervision & Development**:

- Supervise, train, and motivate branch staff to achieve performance goals and maintain high standards of customer service.
- Conduct regular performance reviews and provide feedback to team members.
- Handle staffing issues, including scheduling, leave management, and conflict resolution.
- **Customer Service & Relationship Management**:

- Maintain strong relationships with clients and customers to ensure satisfaction and retention.
- Address customer concerns, complaints, or escalations in a professional and timely manner.
- Enhance customer loyalty through effective service delivery.
- **Sales & Business Development**:

- Develop and execute sales strategies to meet branch targets and increase business.
- Identify opportunities for business growth and actively pursue new customer acquisition.
- Monitor competitor activities and market trends to stay ahead of industry shifts.
- **Financial Management & Reporting**:

- Oversee branch financial performance, including budgeting, forecasting, and cost control.
- Prepare and submit regular reports on branch performance, including sales, expenses, and customer feedback, to senior management.
- Ensure the branch achieves profitability targets while managing costs effectively.
- **Compliance & Risk Management**:

- Ensure all operational activities comply with internal policies and legal requirements.
- Identify and mitigate risks associated with branch operations, including financial discrepancies or operational inefficiencies.
- Conduct periodic audits and ensure adherence to industry standards.
- **Branch Marketing & Promotions**:

- Promote and implement marketing campaigns to increase brand visibility and drive business.
- Coordinate local marketing efforts and events to attract new customers.

**Skills and Qualifications**:

- **Leadership Skills**: Strong ability to manage, motivate, and lead a team.
- **Problem Solving**: Excellent analytical and decision-making skills.
- **Communication Skills**: Strong verbal and written communication skills.
- **Customer-Centric**: Ability to understand customer needs and address concerns effectively.
- **Financial Acumen**: Good understanding of financial management and budgeting.
- **Sales Orientation**: Strong ability to meet and exceed sales targets.
- **Attention to Detail**: High level of accuracy in branch operations and documentation.
- **Organizational Skills**: Strong planning, organizational, and multitasking abilities.

**Educational Qualifications**:

- **Minimum Education**: Bachelor's degree in Business Administration, Management, or related field.
- **Preferred Qualifications**: MBA or equivalent is a plus

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Night shift

**Experience**:

- total work: 1 year (required)

Work Location: In person