Executive - Sales Support
1 week ago
**Job description**
**About the Role**
A Sales Support role plays a crucial part in assisting the sales team and ensuring the smooth functioning of the sales process.
The Sales Support role acts as a vital link between sales engineers and customers, contributing to the efficiency and effectiveness of the sales process through administrative support and customer service.
**Job Location**: Ulsoor, Bangalore
**Responsibilities**:
1. **Customer Assistance**: Provide support to customers by addressing inquiries, resolving issues, and offering product/service information.
2. **Sales Team Support**: Assist the sales team with administrative tasks, including preparing sales proposals, presentations, and sales contracts.
3. **Order Processing**: Manage and process sales orders, ensuring accuracy and timely delivery of products or services.
4. **Logistics**: Taking care of domestic and international transportation including finalizing freight forwarders, insurance, coordinating custom clearance.
5. **CRM Maintenance**: Maintain and update customer records, interactions, and sales activities in the Customer Relationship Management (CRM) system.
6. **Documentation and Reporting**: Prepare sales reports, forecasts, and documentation to track sales metrics, trends, and performance.
7. **Coordination**: Act as a bridge between different teams such as marketing, products team, sales team & finance team to ensure smooth communication and coordination.
8. **Product Knowledge**: Develop a comprehensive understanding of the company's products/services to effectively assist customers and support the sales team.
**Skills / Qualification Required**:
**1.** Minimum 3-5 Years of relevant experience in sales support or similar role.
2. **Organizational Skills**: Ability to multitask, prioritize, and manage time effectively to meet deadlines in a fast-paced sales environment.
3. **Communication Skills**: Strong verbal and written communication skills to interact with customers, team members, and other departments effectively.
4. **Detail-Oriented**: Attention to detail is crucial in handling sales orders, preparing documents, and maintaining accurate records.
5. **Technical Proficiency**: Familiarity with CRM software, MS Office Suite (Word, Excel, PowerPoint), and other sales-related tools is often preferred.
6. **Customer-Centric Approach**: A customer-focused mindset to ensure a positive experience for clients during all interactions.
7. **Adaptability**: Ability to adapt to changing priorities and requirements in a dynamic sales environment.
8. **Team Player**: Willingness to collaborate and work cohesively with the sales team and other departments to achieve common goals.
**Role**:Sales Support & Operations - Other**Industry Type**:Defence & Aerospace**Department**:Sales & Business Development**Employment Type**:Full Time, Permanent**Role Category**:Sales Support & OperationsEducation**UG**:Diploma in Any Specialization, B.Tech/B.E. in Any Specialization, Any Graduate
**Job Types**: Full-time, Fresher
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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