Freight Forwarding- Customer Support
4 days ago
A customer support executive for a freight forwarding company typically has responsibilities that include:
- Order management: Creating and managing orders for new shipments, and coordinating cartage with the transport and client
- Document preparation: Sending pre-alerts, manifests, arrival notices, and other documents
- Customs clearance: Monitoring customs clearance and following up on missing documents
- Invoice and payment management: Sending invoices to clients and following up on payment, and sending payment requests for COD payments
- Freight rate benchmarking: Benchmarking freight rates and negotiating rate structures
- Service issue analysis: Collecting and analyzing service issue and carrier quality information
- Customer satisfaction: Being fully responsible for customer satisfaction
- Continuous improvement: Actively driving continuous improvement opportunities
- Some skills and qualifications that are often sought for customer support executives in freight forwarding include:
- Knowledge of international logistics and freight forwarding
- Excellent verbal and written communication skills
- Interpersonal skills
- Teamwork skills
- Proficiency in MS office
- Prior experience in a customer support role in a logistics company
**Job Types**: Full-time, Permanent
Pay: From ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9739086305
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Freight Forwarding- Customer Support
1 week ago
Bengaluru, Karnataka, India Hariharan Logistics Full timeA customer support executive for a freight forwarding company typically has responsibilities that include: Order management: Creating and managing orders for new shipments, and coordinating cartage with the transport and client Document preparation: Sending pre-alerts, manifests, arrival notices, and other documents Customs clearance: Monitoring customs...
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Freight Forwarding Sales
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