Freight Forwarding- Customer Support

2 days ago


Bengaluru Karnataka, India Hariharan Logistics Full time

A customer support executive for a freight forwarding company typically has responsibilities that include:

- Order management: Creating and managing orders for new shipments, and coordinating cartage with the transport and client
- Document preparation: Sending pre-alerts, manifests, arrival notices, and other documents
- Customs clearance: Monitoring customs clearance and following up on missing documents
- Invoice and payment management: Sending invoices to clients and following up on payment, and sending payment requests for COD payments
- Freight rate benchmarking: Benchmarking freight rates and negotiating rate structures
- Service issue analysis: Collecting and analyzing service issue and carrier quality information
- Customer satisfaction: Being fully responsible for customer satisfaction
- Continuous improvement: Actively driving continuous improvement opportunities
- Some skills and qualifications that are often sought for customer support executives in freight forwarding include:

- Knowledge of international logistics and freight forwarding
- Excellent verbal and written communication skills
- Interpersonal skills
- Teamwork skills
- Proficiency in MS office
- Prior experience in a customer support role in a logistics company

**Job Types**: Full-time, Permanent

Pay: From ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9739086305



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