Customer Relationship Executive

2 days ago

Kochi Kerala, India Royal Drive Full time

**Job Summary**:
**Key Responsibilities**:

- Act as the first point of contact for customers, ensuring a warm and professional welcome.
- Manage customer inquiries, service bookings, and follow-ups efficiently.
- Coordinate with the service team to update customers on their vehicle service status.
- Maintain customer records, preferences, and service history for personalized engagement.
- Handle customer feedback, complaints, and escalate issues when necessary.
- Promote value-added services and assist in upselling service packages.
- Ensure seamless communication between customers and technical teams.
- Develop and maintain long-term relationships with high-end clientele.
- Assist in organizing exclusive customer engagement events and loyalty programs.
- Keep updated with the latest luxury car trends, features, and services.

**Key Skills & Qualifications**:

- Bachelor's degree in Business Administration, Hospitality, or a related field.
- 2-5 years of experience in customer service, preferably in the luxury automotive sector.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Ability to multitask and manage high-profile customers effectively.
- A passion for luxury automobiles and an understanding of premium customer service expectations.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 08/06/2025
Expected Start Date: 09/06/2025

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