Customer Relationship Executive
3 days ago
**Job Summary**:
**Key Responsibilities**:
- Act as the first point of contact for customers, ensuring a warm and professional welcome.
- Manage customer inquiries, service bookings, and follow-ups efficiently.
- Coordinate with the service team to update customers on their vehicle service status.
- Maintain customer records, preferences, and service history for personalized engagement.
- Handle customer feedback, complaints, and escalate issues when necessary.
- Promote value-added services and assist in upselling service packages.
- Ensure seamless communication between customers and technical teams.
- Develop and maintain long-term relationships with high-end clientele.
- Assist in organizing exclusive customer engagement events and loyalty programs.
- Keep updated with the latest luxury car trends, features, and services.
**Key Skills & Qualifications**:
- Bachelor's degree in Business Administration, Hospitality, or a related field.
- 2-5 years of experience in customer service, preferably in the luxury automotive sector.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Ability to multitask and manage high-profile customers effectively.
- A passion for luxury automobiles and an understanding of premium customer service expectations.
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 08/06/2025
Expected Start Date: 09/06/2025
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