Service Desk Agent

7 days ago

Bengaluru Karnataka, India Hemmersbach GmbH & Co. KG Full time

Ticket handling for requests dealing with server hardware Coordination of our field service engineers across US
- India - Bangalore
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Health insurance- International environment- Mentor program- Modern and centrally located office- Onboarding program**Your skills**:

- Excellent English skills in oral and written
- Ideally first experience in dispatching
- Willingness to work in shifts also covering night times and weekends
- Willingness to multi-task and move across different requirements, accept changes and be flexible

**Your Tasks**:

- Administer incidents in the ticketing system (external and internal)
- Analyze and validate technician reporting and requests updates if necessary
- Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
- Act as communication point for dispatch service
- Provide administrative support
- Follow all of the processes and standards

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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