Service Desk Associate

3 days ago

Bengaluru Karnataka, India Bangalore Strategic Solution Full time

Position: Technical Support/Service Desk Agent - Level 1

Location: Bangalore

Job Summary:
Key Responsibilities:

- Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors.
- Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their inquiries.
- Adhere to company policies and procedures while handling support requests, ensuring compliance with established guidelines.
- Identify and categorize incidents accurately, prioritizing them based on urgency and impact on business operations.
- Strive to achieve a high level of customer satisfaction by resolving issues during the initial contact whenever possible.
- Collaborate with team members and other support teams to escalate complex issues as needed and ensure timely resolution.
- Continuously update knowledge base articles and documentation to improve the efficiency of support processes.
- Participate in training sessions and workshops to enhance technical skills and knowledge of company products and services.
- Maintain a positive and professional demeanor when interacting with clients and colleagues, fostering a culture of teamwork and collaboration.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Proven experience in a technical support or service desk role, preferably in a fast-paced environment.
- Excellent communication skills, with the ability to effectively convey technical information to non-technical users.
- Customer-focused mindset with a passion for delivering exceptional service and support.
- Ability to multitask and prioritize tasks effectively in a dynamic work environment.
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
- Proficiency in using help desk software and ticketing systems to manage and track support requests.

**Job Types**: Full-time, Permanent

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Health insurance

Day range:

- Monday to Friday

Shift:

- Day shift
- Evening shift
- Fixed shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 3 years (preferred)
- total work: 3 years (preferred)

Work Location: In person

  • Service Desk

    1 week ago

    Bengaluru, Karnataka, India NTT DATA Full time

    **Req ID**: 298285 We are currently seeking a Service Desk - ITIL to join our team in Bangalore, Karnātaka (IN-KA), India (IN). **Job Role** **Domain** **Years of Experience** Helpdesk Associate - Service Desk (2018-288185) Global End User Services **Requirements**: - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. -...

  • Service Desk Agent

    2 weeks ago

    Bengaluru, Karnataka, India bangalore strategic solutions Full time

    **Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...

  • Service Desk Associate

    5 days ago

    Bengaluru, Karnataka, India Koch Global Services Full time

    **Our Team** Koch is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Business Solutions India (KGSI) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KGSI rapidly scales up its...

  • Service Desk

    4 days ago

    Bengaluru, India Bloom Consulting Services Full time

    **Service Desk ( Job ID : 749328190 )**: Bangalore Full Time Experience **01.0 - 02.0 years** Offered Salary **3.05 - 4.00** Notice Period **Not Disclosed** - Excellent communication skills (both written and verbal) - Knowledge of IT industry and technology understanding - Demonstrate high levels of customer service and operational excellence -...

  • Senior Service Desk

    3 days ago

    Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time

    ️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the Role We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...

  • Senior Service Desk

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka LogFix SCM Solutions Pvt Ltd Full time

    ️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote) Experience: 8+ Years About the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...

  • Front Desk Associate

    5 days ago

    Karnataka, India The Hosteller Full time

    Job role: Front desk manager/executive/associate Location: South India Department: Hotel operations Job experience: 1-3 years Job brief A front desk manager/executive/associate shall be responsible for management of the company's backpacker hostels effectively. He/she shall be entrusted to effectively be a part of the managing team for a 35-50 keys...

  • Senior Service Desk

    3 weeks ago

    Bengaluru, India LogFix SCM Solutions Pvt Ltd Full time

    ️ Senior Service Desk Associate Location: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...

  • ▷ [Apply Now] It Service Desk Associate Manager

    4 weeks ago

    Bangalore, Karnataka, India Arrow Electronics Full time

    Position IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As...

  • Service Desk Associate

    1 week ago

    Bengaluru, Karnataka, India Bangalore Strategic Solution Full time

    **Job Title**: Service Desk **Location**: Bangalore **Language Requirement**: Proficiency in English (Read + Write + Speak) mandatory Overview: As a Service Desk Specialist, you will play a crucial role in ensuring the efficient functioning of our customer service operations. Your responsibilities will revolve around accurate recording, tracking, and...