Customer Executive Care

1 day ago

Gurugram Haryana, India Infiniserve IT Solution Pvt Ltd Full time

**Job Title: Customer Support Executive**

**Location: Gurgaon**

**Department: Customer Service**

***

**Key Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Provide feedback on the efficiency of the customer service process.

**Required Skills & Qualifications**:

- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Prior experience in customer service or support roles is an advantage.

**Preferred Qualifications**:

- Experience in telecom, BPO, and Tele sales industries is a plus.
- Fluency in English and Hindi

Send CV

**Contact no. 9430049665**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,160.25 - ₹31,400.35 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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