Customer Care Executive

5 days ago


Adajan Surat Gujarat, India Oneiros Hospitality Full time

**Key Responsibilities**:

- Make outbound calls for:

- Cold calling to prospective clients to Feedback calls to existing members for service quality checks. Renewal reminders and follow-ups for memberships.
- Provide accurate information about club services, facilities, memberships, programs, and events.
- Register new client inquiries and support them through the onboarding process.
- Manage member complaints, concerns, and feedback in a professional and timely manner.
- Maintain updated records of client interactions, feedback, and transactions.
- Coordinate with internal departments (fitness trainers, operations, events team) for smooth resolution of client issues.
- Follow up with members for renewals, payments, and pending documentation.
- Assist in membership drives, promotional campaigns, and client engagement activities.
- Ensure a pleasant, professional, and supportive atmosphere in all client interactions.
- Generate and share daily/weekly reports on customer queries, complaints, and resolutions

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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