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Pe-policy Servicing

2 weeks ago


Chennai Tamil Nadu, India Cognizant Full time

**Job Summary**

Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing and processing insurance policies efficiently. With a focus on accuracy and customer satisfaction you will utilize your skills in MS Office and English communication to ensure seamless operations. This hybrid role offers the flexibility of night shifts allowing you to balance work and personal commitments effectively.

**Responsibilities**
- Manage and process insurance policies with precision to ensure customer satisfaction and compliance with industry standards.
- Utilize MS Office tools to maintain accurate records and documentation for policy servicing activities.
- Communicate effectively in English to address client inquiries and provide timely resolutions.
- Collaborate with team members to streamline processes and enhance service delivery.
- Analyze policy details to identify discrepancies and implement corrective measures.
- Support the development of efficient workflows to improve policy servicing operations.
- Assist in the preparation of reports and presentations to communicate policy updates and performance metrics.
- Engage with clients to understand their needs and provide tailored solutions.
- Ensure adherence to company policies and regulatory requirements in all servicing activities.
- Contribute to the continuous improvement of policy servicing practices through feedback and innovation.
- Monitor industry trends to keep abreast of changes in Property & Casualty Insurance.
- Participate in training sessions to enhance skills and knowledge in policy servicing.
- Provide exceptional service to clients fostering long-term relationships and trust. Qualifications
- Exhibit strong English communication skills to interact effectively with clients and team members.
- Possess a foundational understanding of Property & Casualty Insurance enhancing service delivery.
- Show adaptability to work in a hybrid model balancing remote and in-office tasks.
- Display willingness to work night shifts ensuring availability for client needs.
- Demonstrate attention to detail and problem-solving skills in policy servicing tasks.

**Certifications Required**

Microsoft Office Specialist Certification Insurance Industry Certification preferred.