Sme-policy Servicing
2 weeks ago
**Job Summary**
**Responsibilities**
- Manage policy servicing operations to ensure efficient and accurate processing of insurance policies.
- Collaborate with cross-functional teams to streamline policy servicing workflows and improve service delivery.
- Utilize MS Office tools to generate reports and analyze data for informed decision-making.
- Communicate effectively in English to liaise with stakeholders and resolve policy-related queries.
- Implement best practices in policy servicing to enhance customer satisfaction and operational excellence.
- Monitor policy servicing metrics to identify areas for improvement and drive continuous process enhancements.
- Provide training and support to team members to ensure adherence to policy servicing standards.
- Develop and maintain documentation for policy servicing processes to ensure compliance and consistency.
- Ensure timely and accurate updates to policy records and databases to maintain data integrity.
- Conduct regular audits of policy servicing activities to ensure compliance with industry regulations.
- Engage in problem-solving and troubleshooting to address policy servicing challenges effectively.
- Contribute to the development of strategic initiatives aimed at enhancing policy servicing capabilities. Qualifications
- Exhibit strong English communication skills to facilitate effective stakeholder interactions.
- Possess knowledge of Property & Casualty Insurance domain to understand industry-specific requirements.
- Show ability to work independently and collaboratively in a hybrid work model.
- Display adaptability to night shift schedules to meet business needs.
- Demonstrate attention to detail and accuracy in policy servicing tasks.
- Have experience in process improvement and optimization within insurance operations.
**Certifications Required
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