▷ (Apply Now) Tech Support (sme) Chennai - 5+yrs

3 weeks ago

Chennai Tamil Nadu, India 2COMS Full time

Abour the client A Fortune 500 global leader in technology services and digital business solutions this company delivers comprehensive Business Process Services BPS and IT-enabled solutions With a worldwide presence it serves diverse industries including banking healthcare retail manufacturing and communications The firm s expertise spans a broad spectrum of critical processes from finance and accounting to human resources customer service and supply chain management - enabling clients to enhance efficiency drive innovation and achieve business agility on a massive scale Job Title SME - Technical Support US Voice Process Location Chennai Work from Office Experience 5 Years SME Level CTC Upto 10 LPA Key Responsibilities Manage complex technical queries for US customers via voice support Provide L1 L2 troubleshooting for hardware software and networking issues Act as a Subject Matter Expert SME supporting and mentoring team members Ensure SLA adherence high-quality resolutions and customer satisfaction Document process updates and contribute to knowledge base development Requirements Requirements 5 years of experience in Tech Support Voice - US Process Hands-on experience in troubleshooting Windows VPN Outlook Networking and related tools Strong verbal and written communication skills Prior SME Team handling experience in a BPO IT Helpdesk environment Flexible to work in night shifts US Shifts

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