Customer Support Agent

2 days ago

Salt Lake Kolkata West Bengal, India RFS Business Solutions Private Limited Full time

**Job Title**: Customer Service Representative (Voice Support - Airport Parking)

**Location**: Kolkata

**Job Type**: Full-Time
**Shift**: Rotational Shifts (Tuesday & Wednesday Fixed Off)
**Joining**: Immediate Joiners - Must be available to join by **Friday**

We are currently hiring a dedicated **Customer Service Representative** to handle high-volume inbound and outbound calls for our offsite **airport parking services**. You will be the first point of contact for customers requiring assistance with **airport pick-ups, drop-offs**, and other related inquiries.

**Key Responsibilities**:

- Answer incoming calls and make outgoing calls to coordinate airport pick-ups and drop-offs.
- Provide accurate information about our parking services and airport-related queries.
- Handle customer inquiries, complaints, and service issues professionally and efficiently.
- Maintain accurate call logs and follow up when necessary.
- Collaborate with the team to ensure smooth operations and excellent service delivery.

**Requirements**:

- **Excellent English communication skills** - both verbal and written.
- Ability to handle high call volumes with patience and professionalism.
- Flexible to work **rotational shifts** (excluding Tuesdays and Wednesdays - fixed off).
- Previous experience in customer support or voice process preferred.

**Perks**:

- Fixed weekly offs (Tuesdays & Wednesdays)
- Dynamic work environment
- Opportunity to be part of a growing service team

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Rotational shift

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)
- Day Shift (required)

Work Location: In person

**Speak with the employer**
+91 8927187706
Application Deadline: 22/06/2025
Expected Start Date: 20/06/2025

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