Customer Support Agent

2 days ago

Salt Lake Kolkata West Bengal, India Delights Marketing Solutions Full time ₹ 2,40,000 - ₹ 3,36,000 per year

Job Title: Customer Support Agent (Voice Process)

Location: Kolkata (Saltlake)

Work Mode: Work from Office (WFO)

Department: Voice International BPO

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our international voice process team. As a Customer Support Agent, you will handle customer interactions over the phone, ensuring timely and accurate resolutions with a professional and empathetic approach.

Key Responsibilities

  • Handle inbound and outbound voice calls for international customers.
  • Resolve customer issues efficiently while maintaining quality standards.
  • Provide accurate product or service information.
  • Document customer interactions in the system accurately.
  • Meet performance targets related to call handling, quality, and customer satisfaction.

Eligibility Criteria

  • Graduate/Undergraduate (UG) candidates are eligible.
  • Freshers or candidates with a minimum of 1 year of experience in customer support (voice process preferred).
  • Excellent verbal communication skills in English.
  • Strong interpersonal and problem-solving abilities.
  • Willingness to work in rotational shifts (including evening or night shifts).

Salary

  • Kolkata: ₹20,000- ₹28,000 per month (in-hand)

Work Schedule

  • Rotational shifts of 9 hours (Day/Night)
  • 2 rotational weekly offs
  • CAB facility available as per norms (Evening/Night shift only)

Interview Process

  • HR Round
  • SVAR Assessment (B2 Level)
  • Operations Round L1
  • Operations Round L2

Note

Good communication skills are essential for this role. Candidates must be confident and able to manage calls independently.

Job Type: Full-time

Pay: ₹20, ₹28,000.00 per month

Benefits:

  • Commuter assistance

Language:

  • English fluently (Required)

Shift availability:

  • Night Shift (Required)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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