Customer Support Agent
2 days ago
Job Title: Customer Support Agent (Voice Process)
Location: Kolkata (Saltlake)
Work Mode: Work from Office (WFO)
Department: Voice International BPO
Job Overview
We are looking for enthusiastic and customer-focused individuals to join our international voice process team. As a Customer Support Agent, you will handle customer interactions over the phone, ensuring timely and accurate resolutions with a professional and empathetic approach.
Key Responsibilities
- Handle inbound and outbound voice calls for international customers.
- Resolve customer issues efficiently while maintaining quality standards.
- Provide accurate product or service information.
- Document customer interactions in the system accurately.
- Meet performance targets related to call handling, quality, and customer satisfaction.
Eligibility Criteria
- Graduate/Undergraduate (UG) candidates are eligible.
- Freshers or candidates with a minimum of 1 year of experience in customer support (voice process preferred).
- Excellent verbal communication skills in English.
- Strong interpersonal and problem-solving abilities.
- Willingness to work in rotational shifts (including evening or night shifts).
Salary
- Kolkata: ₹20,000- ₹28,000 per month (in-hand)
Work Schedule
- Rotational shifts of 9 hours (Day/Night)
- 2 rotational weekly offs
- CAB facility available as per norms (Evening/Night shift only)
Interview Process
- HR Round
- SVAR Assessment (B2 Level)
- Operations Round L1
- Operations Round L2
Note
Good communication skills are essential for this role. Candidates must be confident and able to manage calls independently.
Job Type: Full-time
Pay: ₹20, ₹28,000.00 per month
Benefits:
- Commuter assistance
Language:
- English fluently (Required)
Shift availability:
- Night Shift (Required)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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