Debt Recovery Agent

1 day ago

Salt Lake Kolkata West Bengal, India Calltawk Solution LLC- FZ Full time

**Job Title**: Debt Recovery Agent
**Location**: Salt Lake Sector V, Kolkata (Work from Office)
**Company**: HOOQX

**Job Type**: Full-time**Experience Required**:

- Minimum 3-4 years of proven experience in **Debt Recovery / Payment Collection / Credit Control**.
- Strong track record in handling customer negotiations and recovering outstanding payments.

**Key Responsibilities**:

- Maintain accurate records of customer interactions, payment commitments, and follow-ups.
- Develop effective strategies for timely debt recovery and minimize overdue accounts.
- Resolve customer queries or disputes related to pending payments in a professional manner.
- Collaborate with the accounts and finance team to update payment status and ensure reconciliation.
- Meet monthly and quarterly recovery targets as set by management.
- Prepare daily/weekly/monthly recovery reports for internal review.

**Skills & Requirements**:

- **Fluent in Bengali and Hindi; English communication is an added advantage.**:

- Strong negotiation and persuasion skills.
- Ability to handle pressure and deal with difficult conversations confidently.
- Good knowledge of MS Office (Excel, Word) for maintaining recovery records.
- Sound understanding of debt collection processes, legal compliance, and recovery techniques.

**Qualifications**:

- Graduate in any stream (Commerce/Finance preferred).

**Salary**: Competitive (based on experience) + Incentives based on recovery performance.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Experience**:

- Debt Recovery Agent: 3 years (preferred)
- Payment Collection Executive: 2 years (preferred)

**Language**:

- Bengali (preferred)

Work Location: In person

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